Help and FAQ

How can I place an order?

Browse our catalog, choose the product you prefer, and add it to your cart. Follow the checkout instructions to complete your purchase in a few steps.

Can I modify or cancel an order?

You can request a modification or cancellation of your order within a few hours of purchase, before preparation begins. Contact us as soon as possible via email, and we will do our best to help you.

How can I track my shipment?

Once your order has been shipped, you will receive an email with the tracking code. You can track the delivery directly on the courier's website.

How do I choose the right size?

Each product includes a size guide on the detail page. We recommend measuring your pet and comparing the measurements with our chart before purchasing.

What should I do if the product arrives damaged?

We are very sorry. Contact us within 48 hours of receiving the package, attaching a photo of the product and packaging. We will find the most suitable solution as quickly as possible.

How can I contact you?

You can write to us at the email address indicated on the Contact Us page or via the contact form on the website. We usually respond within 1–2 business days.